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Privacy Policy

Last Updated: November 17, 2025

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Salvera Immigration & Refugee Services (“Salvera”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of the personal information we collect in the course of providing immigration and related services.

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information, and sets out your rights under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any substantially similar provincial legislation, where applicable.

By visiting our website, communicating with us, or engaging our services, you agree to the collection, use, and disclosure of your personal information in accordance with this Policy.

1. Scope and Application

This Policy applies to personal information in our possession or control, including information we collect through:

  • Our website and online forms

  • Email, telephone, messaging applications, and in-person communications

  • Client intake, retainer, and service delivery processes

This Policy does not apply to information about our employees that is governed by other internal policies.

2. What Is “Personal Information”?

For the purposes of this Policy, “personal information” means information about an identifiable individual, including any factual or subjective information that can be used to identify you, either alone or in combination with other data.

Personal information generally does not include business contact information such as name, title, business address, or business telephone number when used solely to contact an individual in their business capacity.

3. Personal Information We Collect

The types of personal information we may collect include, but are not limited to:

  • Identity and contact details (name, date of birth, address, email, phone number)

  • Immigration and status information, including passport details, immigration history, legal status, and documentation

  • Family and relationship information (e.g., spouse, children, dependants, sponsors)

  • Financial and employment information relevant to your immigration matter

  • Sensitive personal circumstances relevant to Refugee Claims, H&C applications, or related processes (e.g., hardship, medical, safety, or risk-related information)

  • Communications with us, including emails, messages, and notes of discussions

  • Technical information relating to website use (IP address, device type, browser, pages visited, and cookies or similar technologies)

We limit our collection to what is reasonably necessary for the purposes described in this Policy or as otherwise permitted or required by law.

4. How We Collect Personal Information

We collect personal information by lawful and fair means, Directly from you (in person, by phone, email, online forms, or other communications)

  • From third parties with your consent or as permitted by law (e.g., family members, representatives, professional advisors, or authorized contacts)

  • From public or government sources where necessary (e.g., IRCC, IRB or court records, where permitted)

  • Automatically when you use our website (through cookies and analytics tools)

Your knowledge and consent are generally required for the collection, use, and disclosure of your personal information, except where otherwise permitted or required by law.

5. Purposes for Collecting and Using Personal Information

We collect, use, and disclose personal information for purposes including:

  • Assessing your situation and providing immigration, refugee, and related consulting services

  • Establishing and managing our relationship with you, including opening and maintaining client files

  • Representing you before governmental authorities, tribunals, and other decision-making bodies (e.g., IRB, IRCC), where applicable

  • Communicating with you about your matter, appointments, updates, and administrative issues

  • Billing, accounting, and internal record-keeping

  • Managing risk, quality assurance, and complying with our legal, regulatory, and professional obligations

  • Improving our website, services, and user experience through analytics and usage statistics

We will not use your personal information for purposes that are materially different from those stated above without first notifying you and, where required, obtaining your consent.

6. Consent

In most cases, we rely on your express or implied consent to collect, use, and disclose your personal information. Consent may be given orally, in writing (including electronic), or through your conduct (for example, when you voluntarily provide us with information in connection with a request for services).

You may withdraw your consent at any time, subject to legal, regulatory, or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect our ability to provide or continue services to you.

7. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information in the following circumstances:

  • To government departments, tribunals, courts, and regulatory bodies (e.g., IRCC, IRB) as necessary for your matter

  • To third-party service providers who assist us in our operations (e.g., IT providers, cloud storage, email hosting, professional advisors), subject to confidentiality and security obligations

  • To other parties involved in your immigration or legal matter, where disclosure is necessary and appropriate (e.g., co-counsel, interpreters, or experts), and typically with your knowledge or consent

  • When permitted or required by law, regulation, court order, or applicable authority

  • Where necessary to protect our rights, your safety, or the safety of others, or to detect, prevent, or address fraud, security, or technical issues

Any third party to whom we disclose personal information is expected to protect that information in a manner consistent with this Policy and applicable privacy laws.

8. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law, regulation, or professional obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy, erase, or anonymize it in accordance with our document retention practices.

9. Security Safeguards

We use reasonable physical, organizational, and technological safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:

  • Restricted access to client files and systems

  • Secure offices and storage

  • Password-protected systems and accounts

  • Use of reputable cloud and IT providers with security controls

  • Staff training and confidentiality obligations

While we take appropriate measures to protect personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. Website, Cookies, and Analytics

Our website may use cookies, web beacons, and similar technologies to:

  • Operate and improve site functionality

  • Understand how visitors use our website

  • Compile aggregated, non-identifying statistics

You may adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, some parts of the website may not function properly without cookies.

We may use third-party analytics services which collect usage information in an aggregated form. These providers are not permitted to use the information for their own purposes.

11. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review the privacy policies of any external site you visit before providing personal information.

12. Children and Minors

Our services are primarily intended for adults. Where we collect personal information concerning minors (for example, in family or refugee matters), we do so with appropriate consent from a parent, guardian, or legal representative, or as otherwise permitted by law.

13. Your Rights and Access to Personal Information

Subject to limited exceptions under applicable law, you have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Ask how your personal information has been collected, used, and disclosed

  • Withdraw consent to our processing, where consent is the basis for such processing

Requests for access or correction must be made in writing using the contact information below. We may require verification of identity before responding to a request. In some cases, a reasonable fee may be charged where permitted by law; if so, we will inform you in advance.

We may decline access in limited circumstances, including where disclosure would conflict with legal, regulatory, or professional obligations, or would unreasonably impact the privacy of others. Where permitted, we will provide reasons for any refusal.

14. Contacting Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, please contact: info@salveraimmigration.ca

15. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. The updated Policy will be posted on our website with a revised “Last Updated” date. Your continued use of our website or services following any changes signifies your acceptance of the updated Policy.

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